Exam FAQs

In addition to on-site proctored exams at the ABA Bank Marketing School and ABA Bank Marketing Conference, you can choose to take the exam online at a national Caslte Test site.  You can choose your exam date, time and location at a national test center close to you, within a defined date range, subject to availability.

Can I take the computer-based ICB exam on my computer at home or at work?
No. ICB’s computer-based exams are only offered at Castle Test sites during the defined date range noted on the exam schedule.

Where are the computer-based testing centers?
The computer-based exams are offered at Castle Test sites across the United States.

What are the typical hours of operations for a Castle Test site?
The normal hours of operation at a Castle Test site are 8 a.m. to 5 p.m., but times can vary. When registering, confirm the hours with the Castle Test site you wish to select.

What do I need to bring to the Castle Test site?

Candidates are required to bring one (1) form of valid (non-expired), signature-bearing, photo identification to the test site.

Can I change or cancel my testing appointment after I have been scheduled with Castle? 
Yes. If you wish to reschedule or cancel a testing appointment, you must contact Caslteat least 72 hours before the scheduled appointment. Canceling or rescheduling a testing appointment less than 72 hours in advance of an appointment is subject to a $100 Caslte fee. Exam fees are forfeited for no-shows.

In addition to the Castle fee, what are the additional ABA Professional Certifications cancel/change/withdrawal fees that will apply?
The ABA Professional Certifications Exam Fee is refundable, minus a $100 Application Fee (nonrefundable) upon written request prior to the withdrawal deadline. If a candidate cancels the exam, changes the exam date or withdraws from the exam after the withdrawal deadline, a $125 exam cancel/change/withdrawal fee is assessed. Requests submitted to ABA Professional Certifications to cancel/change/withdraw received on or less than fourteen (14) business days prior to the start of the exam testing window will not be honored and the entire exam fee will be forfeited. ABA Professional Certifications will consider waiving the forfeiture fee in case of a medical emergency. Requests will be reviewed on a case-by-case basis.

How much time do I get to complete the computer-based exam?
The computer-based exam contains the same number of multiple-choice questions and has the same time limit as the paper-based exam.

The CFMP exam is a 3 hours in length, with 150 questions.

During the exam, can I skip questions and return to them later? 

Yes. Questions can be marked and returned to at a later point in the exam, if time permits. Be sure to answer all questions, as only answered questions are scored.  Please take the ABA Professional Certifications Tutorial prior to going to your testing center to help you navigate the test.

Can I review or change my answers? 

Yes. Questions can be marked for review and an answer can be changed, provided that time permits.

Can I use scratch paper? 

Yes. Scratch paper is available at the computer testing center for taking notes during the exam but may not be removed from the room at the conclusion of the exam.  Please use the scratch paper to record any comments/critiques that you may have about the exam in general or questions in particular.  You will have an opportunity at the end of the exam to fill out an electronic critique form.  However, extra time is not provided for this. These comments are passed on to the advisory board members for discussion.

Can I use a calculator during the exam? 

No. Calculators are not needed and therefore not allowed.

Are individuals with disabilities accommodated in the computer-based testing centers? 

Yes. All U.S. testing centers are fully accessible and compliant with the Americans with Disabilities Amendments Act (ADAA). You must submit your request for special accommodations, along with supporting documentation with your exam application.

How long will it take to receive exam results?
Scores are processed and communicated by email within four weeks of the exam date. All scores are kept confidential and only you will be informed of your score. You must sign an Examination Score Release Form to authorize a third party to receive your score results.

All ABA Professional Certifications exams are electronically scored using advanced methods of statistical analysis. After preliminary exam results are received for a particular exam, the advisory board has a conference call to discuss the preliminary results and to determine the exam’s pass/fail standard using a criterion-referenced methodology. This defines the performance standard and degree of difficulty for each item. Questions may or may not be deleted from scoring based on this discussion of items “flagged” for review and based on the comments/critiques from the exam candidates. Your score is based on your personal performance measured against these standards, not based on a composite “grade curve” for a group or date. Scores are recorded based on a “Pass/Fail” system.

All questions for an exam are scored twice by computer. During the scoring process, a variety of electronic and manual quality controls are conducted to ensure accuracy. The exam results are then finalized and prepared in the form of a score report, which is then emailed to the exam candidate.

What is the passing score?
The pass/fail cutoff score is determined after the exam is administered and after the conference call with the advisory board. It is based on the difficulty of each item on the exam as explained above. The pass/fail cutoff score varies from exam to exam based on the overall difficulty of the exam.

How do I register for the computer-based exam? 

When applying for an ABA Professional Certifications certification exam, you must select a “Caste Test site Exam Date Range” on the exam application.  If you are approved to sit for an exam, Castle Test site registration information will be emailed to you so that you can register at a testing center of your choosing.  You cannot register for an exam unitl you receive the email from Castle Test site which contains your log-in and password. This email will be sent 30 days in advance of the start date of the testing window.

What if I have other questions about ABA Professional Certifications computer-based testing? 

You may contact an ABA Professional Certifications exams staff member from 8:45 a.m. to 5 p.m. (Eastern Time) Monday through Friday.  Phone 202-663-5092; email certifcations@aba.com.